The contrast between the number of organisations that have had successful results through use of Total Quality Management and the number of failures has intrigued many writers. Some have hypothesised that an outdated and/or ...

Benchmarking is a well established and respected mechanism that contributes to organisational improvement. Its epistemology demonstrates it to be theoretically underdetermined with literature focusing on pragmatism and praxis. ...

This study seeks to gain an insight into the experiences Lord of the Rings tourists have on guided tours in New Zealand and the role of the tour guide(s) in that experience. The study examines motivations, expectations, ...

This report presents findings from Objective 2 of the FRST funded research programme titled: Enhancing the Spatial Dimensions of Tourism Yield. The overall aim of the programme is to examine tourism yield from a demand ...

This thesis argues that while analysing markets and developing strategies to exploit the external market place and to attract tourists remains a central focus for tourism marketers, it is not enough on its own to achieve ...

This dissertation explores the volunteer tourism phenomenon and the role of authenticity in volunteer tourists' experiences. Although previous research has explored volunteer tourism, this study examines the phenomenon ...

This study will validate several key results from previous studies of bank loan announcement effects by using the data from Hong Kong market following the 1997 Asian crisis. Banks are believed to play a unique role in ...

The New Zealand hospitality sector has become increasingly competitive in the past decade. The increase in competition has prompted motel management to focus on generating favourable customers’ perceptions of their service ...

Background: Entrepreneurship potential amongst rural Nama youth should be considered a courageous idea to enhance the motivation and development of the community. At independence in 1990, Namibia developed its own economic ...