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dc.contributor.authorCharters, S.en
dc.contributor.authorFountain, Joanna M.en
dc.contributor.authorFish, N.en
dc.date.accessioned2010-11-18T01:18:35Z
dc.date.issued2009en
dc.identifier.citationCharters, S., Fountain, J. and Fish, N. ''You felt like lingering . . .'' : experiencing ''real'' service at the winery tasting room. Journal of Travel Research, 48(1), 122-134.en
dc.identifier.issn0047-2875en
dc.identifier.urihttps://hdl.handle.net/10182/2813
dc.description.abstractThere is a growing body of research on the experience of visitors to winery tasting rooms, and their expectations and satisfaction. This overview uses qualitative research in Australia and New Zealand to examine a number of themes relating to the visitor's experience in the tasting room, including the impact of the size of the winery, the nature of the service encounter, and the effect of paying for wine. The significance of these themes is placed in the context of the experience economy and the provision of hospitality generally. The practical relevance of the article is to relate consumers' expectations and perceptions of tasting rooms to the goals of wineries generally, and also the issue of wine quality as a significant factor in the experience, with some specific recommendations for further research and for the implementation of practical outcomes for a successful tasting room. © 2009 SAGE Publications.en
dc.format.extent122-134en
dc.language.isoenen
dc.publisherSage Publicationsen
dc.relationThe original publication is available from - Sage Publications - http://jtr.sagepub.com/content/vol48/issue1/en
dc.rights© 2009 SAGE Publicationsen
dc.subjectwine tourismen
dc.subjecthospitalityen
dc.subjectservice experienceen
dc.subjectservice qualityen
dc.subjectSport, Leisure & Tourismen
dc.title"You felt like lingering..." experiencing "real" service at the winery Tasting Roomen
dc.typeJournal Article
lu.contributor.unitLincoln Universityen
lu.contributor.unitFaculty of Environment, Society and Designen
lu.contributor.unitDepartment of Tourism, Sport and Societyen
lu.contributor.uniten
lu.contributor.uniten
dc.subject.anzsrc1506 Tourismen
dc.subject.anzsrc1505 Marketingen
dc.subject.anzsrc1504 Commercial Servicesen
dc.relation.isPartOfJournal of Travel Researchen
pubs.issue1en
pubs.organisational-group/LU
pubs.organisational-group/LU/Faculty of Environment, Society and Design
pubs.organisational-group/LU/Faculty of Environment, Society and Design/DTSS
pubs.organisational-group/LU/Research Management Office
pubs.organisational-group/LU/Research Management Office/2018 PBRF Staff group
pubs.publication-statusPublisheden
pubs.publisher-urlhttp://jtr.sagepub.com/content/vol48/issue1/en
pubs.volume48en
lu.identifier.orcid0000-0003-2556-3216


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