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dc.contributor.authorGan, Christopheren
dc.contributor.authorClemes, Michael D.en
dc.contributor.authorLimsombunchai, Visiten
dc.contributor.authorWeng, Yong Y. A.en
dc.date.accessioned2008-03-04T02:10:51Z
dc.date.issued2006-03en
dc.identifier.issn1174-5045en
dc.identifier.urihttps://hdl.handle.net/10182/325
dc.description.abstractFinancial institutions have been adopting internet banking since the mid 90s, predominantly due to lower operating costs associated with internet banking, and pressure from non-banks interested in entering the internet banking market. In addition, customers utilizing internet banking facilities are increasing, as the cost savings on transactions over the internet are substantial (Mols, 1998; Sathye, 1999). Internet banking enables speedy transactions, access, time and money savings through providing free paper, and complete and up-to-date transactions. The competitive landscape of financial institutions is shifting as internet banking is no longer a competitive advantage but a competitive necessity for banks.The literature has featured numerous published research papers, articles and books addressing a wide range of issues relating to electronic banking (see Pyun, Scruggs and Nam, 2002; Li, 2002; Mols, 1999). However, there is little empirical research on the effect of electronic channels on consumer's buying behaviour (Hendrikse and Christiaanse, 2000) or banking channel preferences in New Zealand.The purpose of this research is to examine consumers' decision-making between electronic banking and non-electronic banking in New Zealand. The research uses the consumer decision making process (or paradigm) to identify factors that consumers use when deciding between electronic banking and non-electronic banking. These factors include service quality dimensions, perceived risk factors, user input factors, price factors, service product characteristics, and individual factors. The demographic variables include age, gender, marital status, ethnic background, educational qualification, employment, income, and area of residence.en
dc.format.extent1-31en
dc.language.isoenen
dc.publisherLincoln University. Commerce Divisionen
dc.relationThe original publication is available from - Lincoln University. Commerce Divisionen
dc.subjectelectronic bankingen
dc.subjectservice qualityen
dc.subjectinformation technologyen
dc.subjectInternet bankingen
dc.subjectconsumer choiceen
dc.subjectrisken
dc.titleA logit analysis of electronic banking in New Zealanden
dc.typeDiscussion Paper
dc.subject.marsdenFields of Research::350000 Commerce, Management, Tourism and Services::350300 Banking, Finance and Investmenten
lu.contributor.unitLincoln Universityen
lu.contributor.unitFaculty of Agribusiness and Commerceen
lu.contributor.unitDepartment of Agribusiness and Marketsen
lu.contributor.unit/LU/Faculty of Agribusiness and Commerce/ECONen
lu.contributor.unitDepartment of Financial and Business Systemsen
lu.contributor.unit/LU/Faculty of Agribusiness and Commerce/MKTGen
lu.contributor.unitResearch Management Officeen
lu.contributor.unit/LU/Research Management Office/2018 PBRF Staff groupen
dc.relation.isPartOfCommerce Division discussion paperen
pubs.issue108en
pubs.organisational-group/LU
pubs.organisational-group/LU/Faculty of Agribusiness and Commerce
pubs.organisational-group/LU/Faculty of Agribusiness and Commerce/AGMK
pubs.organisational-group/LU/Faculty of Agribusiness and Commerce/ECON
pubs.organisational-group/LU/Faculty of Agribusiness and Commerce/FABS
pubs.organisational-group/LU/Faculty of Agribusiness and Commerce/MKTG
pubs.organisational-group/LU/Research Management Office
pubs.organisational-group/LU/Research Management Office/2018 PBRF Staff group
pubs.publication-statusPublisheden
dc.publisher.placeLincoln Universityen
lu.identifier.orcid0000-0002-0438-8693
lu.identifier.orcid0000-0002-5618-1651


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