Co-creating impact assessment with stakeholders: The social enterprise balanced scorecard revisited

Abstract

Social enterprises offer new and innovative ways to address complex problems by maximising value creation. However, their impact assessment is challenging due to the tensions often created between the heterogeneous stakeholders in their ecosystem. The current literature emphasises the need to develop an appropriate measurement method focusing on all stakeholders that are part of the social ecosystem. From a review of impact assessment literature for social enterprises, this paper focused on the social enterprise balanced scorecard (SEBC) because it is multi-dimensional; however, it does not make stakeholders central to the process and impact assessment method. This paper proposes enhancing the impact assessment of social enterprises by proposing a modified approach to the SEBC driven by stakeholder centricity.