Are workplace end-user computing skills at a desirable level? A New Zealand perspective

Abstract

End-user computing is part of many occupations. The most requested end-user computing skills are experience with word-processing and spreadsheet applications. Often an employee’s skill level may not be good enough to be deemed effective. Frequently this occurs because employers expect that employees will have the requisite skill level without formally assessing this. This paper presents a study involving the testing of people who, in their jobs, use word-processing and spreadsheet software. Two instruments were created to assess skill in common work place computing tasks. The results showed that the majority of participants could only manage very basic spreadsheet tasks, even though the use of spreadsheets was part of their employment. Results for word-processing skill was more positive, with most participants completing all of the basic and some moderately advanced tasks. These results confirm that end-user computer skill, while required, is not at a level that could be deemed proficient.