Hapsari, RClemes, MichaelDean, David2020-08-0320162212-5671BG1PF (isidoc)https://hdl.handle.net/10182/12276This study aims to investigate the interrelationship among service quality, perceived value and customer satisfaction. The data were collected from 5-star Indonesian Airline from Surabaya and Malang, East Java Province, Indonesia. Two hundred observation was used to test the hypothesis. The data were analyzed by using Confirmatory factor Analysis and Structural Equation Modelling. The results illustrate that perceived value plays a partial mediating role between the service quality and customer satisfaction constructspp.388-395service qualityperceived valuecustomer satisfactionairline industrymediating effectSEMThe mediating role of perceived value on the relationship between service quality and customer satisfaction: Evidence from Indonesian airline passengersConference Contribution - published10.1016/S2212-5671(16)00048-4ANZSRC::150701 Air Transportation and Freight ServicesANZSRC::150501 Consumer-Oriented Product or Service DevelopmentANZSRC::1505 Marketing2212-5671https://creativecommons.org/licenses/by-nc-nd/4.0/Attribution-NonCommercial-NoDerivatives