Hall, JJones, GBeattie, ClaireSands, J2024-08-122024-03-062024-03-062024-02-281911-8066https://hdl.handle.net/10182/17432This study uses a qualitative research mixed methods design to explore the Coronavirus pandemic’s uncertainty effect on mature board governance practices and a board decision processes framework within 16 large Australian financial services entities. Findings provide support for two effects. Firstly, the Coronavirus pandemic had led to a hesitation effect on the board members on-going journey of developing a conscious sense of ‘self’ and awareness. Secondly, the skills and diversity of personalities of directors comprising the board has a positive impact on the effectiveness and success of strategic decisions. The ongoing ambiguity impact of the Coronavirus pandemic on effective board decision-making processes was investigated. The board members expressed confidence in the Australian financial services sector’s ability to overcome the global Coronavirus pandemic’s temporary uncertainty impact on board decision processes frameworks. Future research may extend the focus to senior executives’ or owners’ EI personality traits to investigate the relationship between such individual’s or teams’ traits and ongoing effective board decision-making processes during uncertainty in either developing or developed countries or a cross-cultural study.13 pagesen© 2024 by the authors. Licensee MDPI, Basel, Switzerland.coronavirus pandemicCOVID-19bank directorbank boarddecision processeseffectivenessJournal Article10.3390/jrfm170301061911-8074ANZSRC::350703 Disaster and emergency managementANZSRC::350299 Banking, finance and investment not elsewhere classifiedANZSRC::520599 Social and personality psychology not elsewhere classifiedANZSRC::380107 Financial economicsANZSRC::350204 Financial institutions (incl. banking)ANZSRC::35 Commerce, management, tourism and servicesANZSRC::38 Economicshttps://creativecommons.org/licenses/by/4.0/Attribution