Journey of an accounting software company from desktop to online

Abstract

The purpose of this research was to explore experiences of an accounting software company (CRS Software Limited) as it transformed its application from a desktop version to online. A case study approach was taken and semi-structured interviews were conducted with eight employees. Additional data on CRS Software Limited is found from publicly available information including press releases, videos, company web site, customer testimonials and program help files Three key components of the journey were identified. The first is the use of a modern web based application offering advantages such as accessibility, data sharing, increased security, Software as a Service, program updates and automated backups. Concerns include data security, reliance on internet and data ownership. The second key component is the software company, experiencing challenges as it develops and supports cloud computing. These are addressed through business strategy and operational changes. The customer is the final component, and the move to accounting applications in the cloud is dependent on their perspective on change: a willingness to embrace technology, or a reluctance for change. The three components are discussed independently, yet aspects of them inter-relate with each other. This study contributes to the body of knowledge for a current issue faced by many accounting software developers, and their customers. Observations of CRS Software Limited’s journey are transferable to other accounting software developers, local and international and other computing applications.